Privacy Policy
1. Introduction
Welcome to Tablya (tablya.net). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our mobile application and related services.
2. Information We Collect
To provide our services effectively, we collect the following types of information based on user permissions:
Personal Account Data
Full name, phone number, email address, and saved delivery addresses.
Location Data
Precise and approximate location (while using the app) to display nearby home chefs, calculate delivery fees, and enable live order tracking.
Camera & Photos
Camera and gallery access to upload profile avatars, food dish photos (for chefs), and attach images in direct support or order chats.
Microphone & Audio
Microphone access to send voice notes in direct chat conversations between customers, chefs, and delivery drivers.
Push Notifications
Notifications regarding order progress, chat messages, and promotional updates.
Device & Usage Information
Device identifiers, operating system version, and aggregate app telemetry to optimize performance and diagnose crashes.
3. How We Use Your Information
- Create and maintain user accounts and authentication.
- Connect users with nearby home chefs and delivery representatives.
- Process, fulfill, and track orders in real time.
- Provide customer support and resolve user inquiries.
- Enhance platform safety, security, and feature development.
4. Data Sharing & Third Parties
We do not sell your personal data. We share information only under these circumstances:
- Fulfillment Partners: Sharing address, name, and contact phone with chefs and couriers strictly for order preparation & delivery.
- Service Providers: Using trusted cloud infrastructure, Firebase for push notifications, and Sentry for crash diagnostics.
- Legal Requirements: Disclosing info when required by applicable laws or regulatory authorities.
5. Data Security
We implement robust industry-standard encryption protocols (SSL/TLS) to prevent unauthorized access, disclosure, or alteration of your personal data.
Terms of Service
1. Agreement to Terms
By downloading or using Tablya, you agree to be bound by these Terms of Service and all applicable laws. If you do not agree, please discontinue using the application.
2. Platform Overview
Tablya is an intermediary platform connecting users who wish to order home-cooked food with independent home chefs and local delivery couriers.
3. User Responsibilities
- You must provide accurate account information during registration.
- You are responsible for keeping your credentials confidential.
- You must not use the service for unlawful or fraudulent activities.
4. Orders, Payments & Cancellations
- Orders are confirmed upon acceptance by the chef.
- Prices and delivery charges are displayed clearly before checkout.
- Order cancellation is allowed prior to chef preparation.
5. Limitation of Liability
Tablya makes every effort to verify service quality and safety standards; however, independent home chefs are directly responsible for the preparation and quality of the dishes they offer.
Account & Data Deletion
We respect your right to control your personal data. You can request deletion of your account and associated personal data at any time.
In-App Account Deletion
Open Tablya App ← Go to Profile ← Open Settings ← Tap Delete Account and confirm.
Direct Request via Email or Phone
Send a deletion request to asser.usamaa@gmail.com or call us at 01042995064.
What happens when you request deletion?
- Your account will be deactivated immediately.
- Your profile data (name, phone, email, saved addresses, uploaded images) will be permanently deleted within 30 days.
- Financial transaction logs may be retained as required by tax and accounting laws.
Contact & Support
For any inquiries regarding this Privacy Policy or data deletion requests, please contact us at:
Email Support
WhatsApp Direct
In-App Support
Available 24/7 via live support chat inside the app.